Refund policy

Timeline for Returns

We have a 14-day return policy, which means:

• You have 14 days after receiving your item to request a return.
  
• You should give the company 14 days notice to cancel services already paid for in a bundle package.

 

Return Fees

All return including exchange of products attracts a return shipping fee. This fee is  different form region to region and is dependable on the weight of the item and domestic or  international shipping zones. Please note that the average cost to return most product is £4-£12. International rate for shipping also depends on currency and exchanges rates.

 

Eligibility for Returns

Products- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

The easiest way to start a return process is to visit the online store and follow the process for self-serve returns. Alternatively, you can contact us at customerservice@rejuvenatecube.com, providing us with the details stated above.

if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and you will not get a refunded.

Services- If a Life Coaching  Bundle was purchase and you wish to cancel upcoming session. You are eligible to receive refund only on the sessions not yet taken. The easiest way to start a return process is to speak directly to your coach, who will generate a refund  report  and escalate the request to the customer service team, who will process your request. 


You can always contact us for any return/ Refund question at customerservice@rejuvenatecube.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards or refund for Coaching Service already taken. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@rejuvenatecube.com