Shipping policy

Effective Date: September 2023

 

At Rejuvenate Cube Ltd., we are dedicated to providing reliable, transparent, and careful shipping of our products to customers worldwide. Our Global Shipping Policy outlines how we process and deliver orders in accordance with UK law, international trade regulations, and local shipping requirements.

Order Processing

·      Orders are processed within 1–3 business days, excluding weekends and UK public holidays.

·      Customers will receive an order confirmation by email, followed by shipping confirmation and tracking information once their order is dispatched.

·      During periods of high demand, processing may take longer. In such cases, customers will be notified of any delays.

Shipping Destinations

·      We ship globally, depending on carrier availability and local import rules.

·      If we cannot deliver to a specific location due to customs or carrier restrictions, we will reach out to discuss alternatives or issue a full refund.

Shipping Methods & Delivery Times

·      UK: Standard delivery takes 2–5 business days.

·      Europe: 5–10 business days, subject to customs clearance.

·      North America: 7–14 business days.

·      Asia-Pacific, Middle East, Africa, and other regions: 10–21 business days, depending on customs and local couriers.

·      Delivery timelines are estimates and may be affected by customs, local delivery issues, or unforeseen events such as strikes, natural disasters, or pandemics.

Shipping Costs

·      Shipping fees are calculated at checkout based on destination, package weight, and the chosen shipping method.

·      Options for standard or express shipping may be available.

·      Free shipping promotions will be clearly stated on our website or in promotional materials.

Customs, Duties & Taxes

·      All UK orders include VAT where applicable.

·      International orders may be subject to local import duties, taxes, or customs fees, which are the responsibility of the recipient.

·      We are not liable for costs or delays due to customs. Customers are encouraged to check their local customs policies before ordering.

Restricted Products & Compliance

·      Certain products may be restricted in some countries. Orders containing restricted items may be canceled or returned.

·      We follow UK Export Control Regulations and all relevant international trade laws. Orders to sanctioned or embargoed regions cannot be fulfilled.

Tracking & Delivery

·      All shipments are sent with tracking services. Tracking details are provided via email.

·      Incorrect shipping details provided by the customer may result in additional charges if redelivery is necessary.

·      If a shipment is lost, we will conduct an investigation with the courier and issue a replacement or refund once loss is confirmed.

Shipping Partners

·      We work with trusted carriers such as Royal Mail, DHL, FedEx, UPS, and local courier services to ensure timely and secure delivery.

Delivery Issues & Returns

·      If an order is delayed by more than 30 business days (except due to customs holds), customers may contact us for assistance.

·      Packages returned to us due to unpaid customs fees or failure to collect will be refunded for the product price only (shipping fees are non-refundable).

Contact Us

For any questions regarding shipping, please contact:

customerservice@rejuvenatecube.com. 
Our contact information is posted below: 

TRADING NAME: REJUVENATE CUBE LTD.

Registered in the United Kingdom

BUSINESS EMAIL: customerservice@rejuvenatecube.com 
BUSINESS ADDRESS:  128 City Road, London EC1V 2NX, United Kingdom.
BUSINESS PHONE NUMBER: +44 07707811339 
BUSINESS REGISTRATION NUMBER: 14770362 
VAT NUMBER: 445183101